Amira Interiors Terms of Service

Last updated: July 1, 2026
Effective date: July 1, 2026

This document is a detailed template tailored to how Amira Interiors operates. It is not legal advice. Please have it reviewed by a qualified lawyer before publishing, and complete every bracketed placeholder.

Welcome to Amira Interiors. These Terms of Service (“Terms”) constitute a legally binding agreement between you and Amira Interiors, a company registered in Uganda with registration number [Insert registration number] (“Amira”, “we”, “us”, or “our”). They govern your access to and use of the Amira mobile application, our website at https://amirainteriors.com, and all related services we offer (together, the “Services”).

Please read these Terms carefully before using the Services. By creating an account, browsing our catalogue, uploading a photo, sending a message to our assistant, requesting a design or quote, booking a consultation, making a payment, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Services.

1. About Amira and What We Offer

Amira Interiors creates and supplies luxury interior finishes and design experiences. Through the Services you can:

1. Explore designs — browse a curated gallery of completed and concept interiors and the products behind them.
2. Use the Interior Vision Studio — upload or capture a photo of your space and preview how Amira finishes, panels, textures, and lighting might look in it. This feature uses AI-assisted visualisation technology.
3. Browse the catalogue — view products across categories such as wall panels, marble and stone finishes, lighting, grass and carpets, profiles, blinds, boards, and more.
4. Request designs, quotes, and orders — select products and submit a request to the Amira team.
5. Chat with the Amira assistant — ask about products, styles, pricing, and ideas. A member of the Amira team may join the conversation to help you directly.
6. Book consultations and appointments — arrange time with our design team.
7. Make payments — pay deposits and final balances for confirmed orders.
8. Manage your profile — keep your contact, delivery, and project details up to date.

We may add, change, or remove features of the Services at any time. We will endeavour to give you reasonable notice of significant changes where possible.

2. Who Can Use the Services

To use the Services you must: (a) be at least 18 years old, or the age of majority in your country if that is higher; (b) have the legal capacity to enter into a binding contract under the laws of your jurisdiction; and (c) not be prohibited from using the Services under any applicable laws or regulations.

If you use the Services on behalf of a company, organisation, or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and references to “you” in these Terms include both you personally and that entity.

We may verify your identity or request additional information before allowing access to certain features, particularly for high-value orders or custom projects.

3. Your Account

Some features require you to register for an account. When you create an account you agree to:

1. Provide accurate, complete, and current information, including your full legal name, a valid email address, and a current contact number.
2. Keep your account information up to date and promptly correct any errors.
3. Choose a strong, unique password and keep it confidential. Do not share your login credentials with anyone.
4. Log out after each session if you use a shared or public device.
5. Use the Services only from your own device or one you are authorised to use.

You are solely responsible for all activity that occurs under your account, whether or not you authorised it. If you believe your account has been accessed without your permission, you must notify us immediately at togashitechnologies@gmail.com. We will take reasonable steps to help secure your account, but we are not liable for any loss arising from unauthorised use of your credentials.

We reserve the right to refuse registration, remove an account, or require re-verification if we have reason to believe the information provided is inaccurate, fraudulent, or in breach of these Terms.

4. Photos and Other Content You Share

4.1 Ownership

When you upload a photo of your space, send a message, or otherwise submit content to us (“Your Content”), you retain full ownership of it. These Terms do not transfer any ownership rights to Amira.

4.2 Licence to Amira

By submitting Your Content, you grant Amira a worldwide, non-exclusive, royalty-free, sub-licensable licence to store, process, reproduce, display, and otherwise use Your Content: (a) to provide the Services to you, including generating design previews and preparing quotations; (b) to improve and train our design tools and AI models, using anonymised or aggregated data only; (c) to respond to your queries; and (d) to keep records of your requests and orders.

We will not use identifiable photos of your home or your likeness in our marketing materials without your separate, written consent.

4.3 Your warranties

You confirm that: (a) you own Your Content or have all necessary rights and permissions to share it with us; (b) sharing it does not violate any law or infringe any third party’s rights, including the privacy rights of any people who appear in photos or who own the space shown; (c) Your Content does not contain anything unlawful, offensive, harassing, defamatory, or otherwise harmful.

4.4 Sensitive information

Please avoid including sensitive personal information, financial documents, government IDs, or images of children in content you upload. If you include a photo where another person is visible, you are responsible for ensuring you have their permission to share the image.

4.5 Data retention

We retain Your Content for as long as your account is active and for a reasonable period thereafter to meet our legal, tax, and operational obligations. You can request deletion of Your Content at any time by contacting us, subject to our obligations to retain certain records under applicable law. Please see our Privacy Policy for more detail.

5. Design Previews and the Amira Assistant

5.1 Nature of previews

The Interior Vision Studio uses artificial intelligence and image-processing technology to generate visual previews of how Amira products might look in your space. These previews are for illustrative and inspirational purposes only. They are not technical drawings, architectural specifications, or guaranteed representations of the finished work. Real-world results may differ in colour, texture, scale, fit, reflection, lighting, material variation, and product availability.

5.2 AI-generated content

Amira uses AI-assisted tools to help create previews and support assistant responses. These tools can produce plausible-looking results that may be inaccurate, outdated, or inapplicable to your specific circumstances. AI-generated content does not constitute professional advice of any kind. We do not warrant the accuracy, completeness, or fitness for purpose of any AI-generated output.

5.3 The Amira assistant

The assistant can answer questions about our products, pricing, styles, and processes. It may be powered by automated technology, a human team member, or both. The assistant can make mistakes and should not be relied upon as professional design, structural, engineering, financial, legal, or regulatory advice. Always confirm material details — such as product dimensions, pricing, lead times, and technical suitability — with a qualified member of the Amira team before placing an order or commencing work.

5.4 Your responsibility

It is your responsibility to verify that any products, designs, or suggestions are suitable for your space and comply with any applicable planning, building, or safety regulations in your jurisdiction. Amira accepts no liability for decisions made in reliance on previews or assistant responses without independent verification.

6. Requests, Quotes, Orders, and Pricing

6.1 No binding contract until confirmation

Submitting a design request, quote request, or order through the Services is an expression of interest only, not a confirmed contract. A binding agreement between you and Amira is formed only when Amira sends you a written order confirmation specifying the agreed products, scope, price, payment terms, lead times, and delivery or installation details.

6.2 Pricing

Prices shown on the Services are indicative only. They may be presented in Ugandan Shillings (UGX) or another currency. Final pricing will depend on the specific products selected, quantities, finishes, measurements, delivery requirements, and installation complexity. Indicative prices are subject to change without notice. Final agreed pricing will be set out in your written order confirmation.

All prices are exclusive of applicable taxes, duties, and levies (including VAT or any equivalent) unless expressly stated otherwise. You are responsible for all such taxes applicable to your order.

6.3 Product descriptions and availability

Product images, descriptions, specifications, and availability information are provided in good faith but are for general guidance only. Natural materials such as stone and marble may vary in colour, veining, and texture between batches, and even between individual pieces within the same batch. Product availability is subject to supplier stock levels and lead times, which may change. We will notify you of any material changes before confirming your order.

6.4 Custom and bespoke orders

Where you commission custom or bespoke work — including cut-to-size panels, specially ordered finishes, or personalised designs — specific terms regarding cancellation, changes, and liability may apply. These will be set out in your written order confirmation or a separate project agreement.

6.5 Errors in orders

You are responsible for ensuring that all details you provide when submitting a request or order are accurate, including measurements, specifications, delivery address, and contact information. We are not liable for errors or delays arising from incorrect information you provide.

7. Payment Terms

7.1 Payment methods

We accept payment by bank transfer, mobile money, and credit/debit card. Payment details will be provided in your order confirmation or invoice.

7.2 Deposits and staged payments

For most orders, Amira requires a non-refundable deposit of 50% of the confirmed order value before we begin processing or placing materials on order. The balance is due prior to delivery/installation. Specific payment milestones will be set out in your written order confirmation.

7.3 Late payment

If any amount due under a confirmed order is not paid by the due date, we reserve the right to: (a) suspend processing of your order; (b) charge interest on the outstanding amount at a rate of 5% per month (or the maximum rate permitted by law, if lower); and (c) require payment of all outstanding amounts before proceeding. We will give you reasonable written notice before suspending an order.

7.4 Currency

Where prices are quoted in a currency other than UGX, exchange-rate fluctuations may affect the final amount due in your local currency. Amira bears no responsibility for exchange-rate differences between quotation and payment.

7.5 Taxes and duties

You are responsible for all taxes, import duties, and levies applicable to your order under the laws of your jurisdiction. If Amira is required by law to collect any tax on your behalf, the amount will be shown separately on your invoice.

8. Cancellations and Refunds

8.1 Cancellation by you

You may request cancellation of a confirmed order by contacting us in writing at togashitechnologies@gmail.com. Whether a refund is available depends on the stage your order has reached:

1. Before materials are ordered or production begins: you may be eligible for a partial refund of your deposit, less any administration or design costs already incurred, at Amira’s reasonable discretion.
2. After materials are ordered or production is under way: deposits are non-refundable, and you may be liable for additional costs already incurred by Amira (for example, bespoke cutting or specialist orders).
3. After delivery or installation: no refund is available unless the products are defective or not as described in your order confirmation.

8.2 Cancellation or delay by Amira

If Amira is unable to fulfil a confirmed order due to reasons within our control, we will notify you promptly and offer you the choice of a suitable alternative, a revised timeline, or a full refund of amounts you have paid for the unfulfilled portion of the order.

8.3 Defective or incorrect goods

If products you receive are materially defective, damaged in transit, or do not match the confirmed specification, please notify us within 7 days of delivery with photographic evidence. We will assess the issue and, at our discretion, arrange repair, replacement, or a proportionate refund. Natural variation in colour and texture in stone, marble, and other natural materials does not constitute a defect.

8.4 Change of mind

We do not accept returns or offer refunds for change of mind once an order is confirmed and processing has begun, particularly for custom or made-to-order items.

9. Delivery and Installation

9.1 Lead times and scheduling

Estimated lead times and delivery or installation dates will be confirmed in writing as part of your order. These are estimates only; actual timelines may be affected by factors outside our reasonable control, including supplier availability, importation delays, customs clearance, and access requirements at your site. We will keep you informed of any material changes.

9.2 Delivery

Delivery charges, if any, will be stated in your order confirmation. You are responsible for ensuring safe and adequate access to your premises for delivery. Risk in products passes to you upon delivery. If you are not available to receive a delivery at the agreed time, additional charges for re-delivery may apply.

9.3 Installation

Where Amira’s team or appointed contractors carry out installation: (a) you must ensure your premises are ready and safe for the work to be carried out, including that surfaces are prepared and the space is clear; (b) you must obtain all necessary permissions, permits, and consents required for the work; (c) if the installation cannot proceed on the agreed date due to circumstances on your side, rescheduling fees may apply.

9.4 Site conditions

Amira is not responsible for pre-existing structural defects, moisture issues, uneven surfaces, or other site conditions that affect installation or the performance of products. We recommend that you carry out a site survey before confirming your order.

9.5 Completion and sign-off

On completion of installation, we may ask you to sign a completion or handover document. Any punch-list items or defects noted at this stage will be addressed as agreed. Signing a completion document indicates your acceptance that the work has been completed to the agreed specification, subject to those noted items.

10. Consultations and Appointments

You can request consultations or appointments through the Services. We will do our best to honour requested times, but we cannot guarantee availability. Consultations may be conducted in person at our showroom, by video call, or by phone, as agreed.

If you need to reschedule or cancel an appointment, please let us know at least 24 hours in advance. Repeated no-shows or last-minute cancellations may result in Amira charging a booking fee for future consultations or declining to book further appointments.

Advice provided during a consultation is general in nature and for guidance only. It does not constitute a binding commitment by Amira on pricing, availability, or timelines until confirmed in writing.

11. Privacy and Data Protection

We take your privacy seriously. Our Privacy Policy describes how we collect, use, store, share, and protect your personal information when you use the Services. It also explains your rights in relation to your personal data — including the right to access, correct, or request deletion of information we hold about you.

By using the Services you acknowledge that you have read our Privacy Policy, which is incorporated into these Terms by reference and is available at https://amirainteriors.com/privacy-policy. If you have questions about how we handle your data, please contact us at togashitechnologies@gmail.com.

Where Amira processes personal data of individuals in jurisdictions with data-protection laws (including Uganda’s Data Protection and Privacy Act 2019, the EU General Data Protection Regulation, or equivalent legislation), we will do so in accordance with those laws. We will maintain appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

12. Acceptable Use

When using the Services you agree not to:

1. Use the Services for any purpose that is unlawful, fraudulent, deceptive, or harmful, or in a manner that could damage Amira’s reputation or the experience of other users.
2. Upload or share content you do not have the right to share, or that is unlawful, abusive, threatening, harassing, hateful, defamatory, pornographic, or infringes any third party’s intellectual property or privacy rights.
3. Attempt to gain unauthorised access to the Services, other users’ accounts, Amira’s internal systems, or any related infrastructure. This includes probing, scanning, or testing the vulnerability of any system without our prior written consent.
4. Disrupt, damage, overload, or impair the performance of the Services, including by sending spam, malware, viruses, Trojan horses, denial-of-service attacks, or any other harmful code or communications.
5. Scrape, crawl, extract, or otherwise harvest any data, content, images, product information, or other materials from the Services without our prior written permission.
6. Copy, reproduce, republish, resell, or commercially exploit any part of our content, catalogue, designs, or brand without our written consent.
7. Misrepresent your identity, impersonate Amira or any of our team members, or otherwise deceive us or other users.
8. Use the Services to collect or store personal data about other users without their knowledge or consent.
9. Reverse engineer, decompile, disassemble, or attempt to derive source code from any part of the Services.
10. Use automated bots, scripts, or similar tools to interact with the Services in a way that is not expressly permitted.

We may suspend or permanently restrict your access if we reasonably believe you are breaching any of these requirements. We will normally give you notice and an opportunity to remedy the breach before suspension, except where we have reason to believe the breach is serious, ongoing, or involves illegal conduct, in which case we may act immediately.

13. Intellectual Property

13.1 Our intellectual property

The Services, including all designs, galleries, product imagery, descriptions, text, software, source code, logos, trade marks, trade dress, and the Amira name and brand (the “Amira IP”), are owned by or licensed to Amira and are protected by intellectual property laws in Uganda and internationally.

13.2 Limited licence to you

Subject to your compliance with these Terms, we grant you a personal, limited, non-exclusive, non-transferable, revocable licence to access and use the Services for your own non-commercial, personal or business design-planning purposes. This licence does not permit you to reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any Amira IP without our prior written consent.

13.3 Feedback

If you provide us with suggestions, ideas, or feedback about the Services (“Feedback”), you agree that we may use that Feedback freely without any obligation to you. You assign to Amira all rights in any such Feedback to the extent permitted by law.

13.4 Reporting infringement

If you believe that any content on the Services infringes your intellectual property rights, please contact us at togashitechnologies@gmail.com with details of the alleged infringement. We will investigate and take appropriate action in accordance with applicable law.

14. Third-Party Services and Links

The Services may reference, integrate with, or link to third-party services, platforms, websites, suppliers, or delivery and installation partners. We provide such references and links as a convenience. We do not endorse, control, or take responsibility for the content, products, services, or privacy practices of any third party, and your use of or dealings with them are entirely at your own risk and are governed by their own terms and conditions.

Where we engage third-party contractors to deliver or install your order, we will use reasonable care in selecting those contractors, but they are independent of Amira. Any complaints about their work should be raised with us promptly so we can facilitate resolution.

15. Confidentiality

In the course of using the Services you may receive or have access to information that Amira regards as confidential, including unreleased product information, internal pricing, design concepts, or supplier details. You agree to treat such information as confidential, to use it only for the purpose of engaging with the Services, and not to disclose it to any third party without our prior written consent. This obligation does not apply to information that is or becomes publicly available through no fault of yours, or that you are required to disclose by law.

Similarly, where you share confidential information about your project with us (such as building plans, budgets, or business strategy), we will treat it with appropriate confidentiality and will not share it beyond our team without your permission, except as required to perform the Services or by law.

16. Disclaimers

The Services are provided on an “as is” and “as available” basis, without warranty of any kind, express or implied. To the fullest extent permitted by applicable law, Amira disclaims all warranties, including but not limited to:

1. Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
2. That the Services will be uninterrupted, timely, secure, or error-free.
3. That any information, content, previews, or suggestions provided through the Services will be accurate, complete, reliable, or suitable for your purposes.
4. That defects in the Services will be corrected.
5. That the Services are free from viruses or other harmful components.

Design previews, AI-generated outputs, and assistant responses are for guidance only, as described in Section 5. Nothing in this Section limits any warranty that cannot be excluded under consumer protection laws applicable in your jurisdiction.

17. Limitation of Liability

To the fullest extent permitted by applicable law:

1. Amira will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, business, data, goodwill, or opportunities, arising out of or related to your use of or inability to use the Services, even if we have been advised of the possibility of such damages.
2. Our total cumulative liability to you for all claims arising under or related to these Terms or the Services shall not exceed the greater of: (a) the total amount you have paid to Amira in the 12 months preceding the event giving rise to the claim; or (b) UGX 100,000.

Nothing in these Terms excludes or limits Amira’s liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be limited or excluded under applicable law.

You acknowledge that the limitations of liability set out in this Section reflect a fair allocation of risk and are an essential basis of the bargain between you and Amira. Amira would not be able to offer the Services on these terms without these limitations.

18. Indemnity

You agree to indemnify, defend, and hold harmless Amira, its directors, officers, employees, contractors, and agents from and against any claims, actions, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services in breach of these Terms; (b) Your Content; (c) your violation of any applicable law or the rights of any third party; or (d) any inaccurate or misleading information you provide to us.

We will notify you promptly of any claim for which we seek indemnification. You will not settle any claim that imposes obligations, restrictions, or liability on Amira without our prior written consent, which we will not unreasonably withhold.

19. Force Majeure

Neither party will be liable to the other for any failure or delay in performing its obligations under these Terms if that failure or delay is caused by circumstances beyond its reasonable control, including but not limited to: acts of God, natural disasters, flood, fire, earthquake, pandemic or epidemic, war, terrorism, civil unrest, government action, import or export restrictions, strikes or industrial action, disruption to supply chains, power failures, or internet outages (each a “Force Majeure Event”).

The affected party must notify the other as soon as reasonably practicable after becoming aware of a Force Majeure Event and must use reasonable efforts to mitigate its impact. If a Force Majeure Event continues for more than 60 days, either party may terminate the affected order or agreement on written notice, and any amounts already paid for services not yet rendered will be refunded.

20. Suspension and Termination

20.1 Termination by you

You may stop using the Services at any time. To close your account, contact us at togashitechnologies@gmail.com. Closing your account will not affect any orders already in progress, and you remain responsible for payment obligations in respect of confirmed orders.

20.2 Suspension or termination by Amira

We may suspend or permanently terminate your access to the Services if: (a) you breach these Terms; (b) we are required to do so by law or court order; (c) we have reason to believe your account has been compromised; or (d) we cease to offer the Services. For minor or first-time breaches, we will ordinarily give you notice and a reasonable opportunity to remedy the breach before taking action.

20.3 Effect of termination

On termination: (a) your licence to use the Services ends immediately; (b) you must stop using the Services; and (c) provisions of these Terms that by their nature should survive termination will continue to apply, including Sections on intellectual property, privacy, disclaimers, limitation of liability, indemnity, and governing law.

21. Changes to the Services and These Terms

We may update the Services and these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this document and, where appropriate, notify you within the app or by email. We will give you reasonable advance notice of changes that are likely to materially affect your rights or obligations.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the changes, you should stop using the Services and may close your account. Changes will not affect confirmed orders that are already in progress.

22. Notices

We may provide notices to you through the app, by email to the address on your account, or by posting a notice on our website. Notices are effective from the time they are sent to your registered email address or posted, even if you do not receive or read them.

Notices from you to Amira must be sent to togashitechnologies@gmail.com or by post to our registered address (Section 24). Notices sent by email are effective upon receipt; postal notices are effective 3 business days after posting by recorded delivery.

23. General

23.1 Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of Uganda, without regard to its conflict-of-law provisions. You agree that disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Uganda, unless applicable consumer-protection laws give you a right to bring proceedings elsewhere.

23.2 Dispute resolution

Before commencing formal proceedings, we encourage you to contact us first to try to resolve any dispute directly. Most concerns can be resolved quickly through dialogue. If we are unable to reach a resolution within 30 days of your written notice, either party may pursue the matter through the courts or, if both parties agree, through an alternative dispute resolution process such as mediation or arbitration.

23.3 Entire agreement

These Terms, together with our Privacy Policy and any written order confirmations, constitute the entire agreement between you and Amira regarding the Services and supersede all prior understandings, negotiations, representations, and agreements, whether oral or written, relating to the same subject matter.

23.4 Waiver

Our failure to enforce any right or provision in these Terms at any time does not constitute a waiver of that right or provision. A waiver is only effective if it is given in writing and signed by an authorised representative of Amira.

23.5 Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unlawful, void, or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible. The remaining provisions will continue in full force and effect and are not affected by the severance.

23.6 Assignment

You may not assign, transfer, or sub-licence any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms (in whole or in part) to a successor entity in connection with a merger, acquisition, sale of assets, or corporate reorganisation, provided this does not materially prejudice your rights. We will notify you of any such assignment.

23.7 Relationship of the parties

Nothing in these Terms creates a partnership, joint venture, agency, employment, or franchise relationship between you and Amira. You have no authority to make commitments on behalf of Amira, and nothing in these Terms should be construed to suggest otherwise.

23.8 Language

These Terms are written in English. If they are translated into another language for your convenience, the English version governs in the event of any conflict or ambiguity.

24. Contact Us

If you have questions about these Terms, your order, the Services, or your personal data, please get in touch:

This document should be reviewed by a qualified legal professional before publication. Complete all remaining bracketed placeholders before use.